1. What is the difference between my lender, loan servicer and guarantor? The lender is the organization from which you borrowed your loans. If you have Direct Loans, the lender is the federal government. If you borrowed through FFELP, the lender was either a bank or other financial institution. The guarantor is the organization which provides a guarantee of repayment to your lender if you should default on a loan. Most student loans will have an origination fee or guarantee fee deducted from the loan before it is sent to you and these fees go to the guarantor. Some lenders service their own loans but many hire companies to do the servicing for them. This servicer is the borrowers contact for requests for loan repayment inquiries, deferment or forbearance, and payments are sent to the loan servicer. You can visit www.nslds.ed.gov to find out who your federal student loan servicer is and to obtain their contact information.