Student Complaint Policy

In accordance with ABA Standard 510, students who wish to bring to the Law School’s attention a significant problem that directly implicates the law School’s program of legal education and its compliance with the ABA Standards should submit a complaint in writing to the Associate Dean for Students or to the Associate Dean for Academic Affairs.

The written complaint may be sent by email, U.S. mail, or hand delivery. The written complaint must identify the significant problem and must specify how it directly implicates the Law School’s program of legal education and how it affects the Law School’s compliance with one or more identified ABA Standards. The written complaint must be signed, and it must contain the name, TU Id number, official Temple email address, and street address of the complaining student, in order to facilitate communication with the student concerning the complaint.

The relevant Associate Dean will acknowledge receipt of the complaint within three business days of its receipt. Acknowledgment may be made by email, U.S. mail, or personal delivery, at the option of the Associate Dean. Within three weeks of acknowledging receipt of the complaint, the Associate Dean will either meet with the complaining student or respond to the complaint in writing. At this meeting or in the writing, the student should be informed of the Associate Dean’s substantive response to the complaint, the steps being taken to address the complaint, or the steps being taken to further investigate the complaint. If further investigation is necessary, the Associate Dean will conduct and complete the investigation within a reasonable time and, in any event, no more than 60 days. The Associate Dean will provide the student with a substantive response to the complaint or a description of the steps being taken to address the complaint within three weeks of the completion of the investigation.

If the student is dissatisfied with the response to, or resolution of, the complaint, the student may request, in writing, a review of the complaint by the faculty Administrative Committee. This request must be submitted to the Associate Dean no later than three weeks after the date of the Associate Dean’s response to the complaint. The faculty Administrative Committee shall review the complaint and make a recommendation to the Dean of the Law School, and the Dean will communicate a decision to the student within three weeks of receipt of the request for further review. The Dean’s decision shall be final.

The Law School shall maintain a written record of all complaints filed pursuant to this procedure, including a summary of the process of addressing and investigating each complaint and a record of each complaint’s resolution, in the Office of the Associate Dean for Students for a period of eight years from the date of final resolution of the complaint.

Student comments, suggestions and constructive criticism are always welcome and can be submitted via the online Suggestion Box.